Xiangyu ERP Terms of Service

These Terms of Service ("Terms") are a legal agreement between you ("you", "your") and Quanzhou Haoruicheng Network Technology Co., Ltd. ("we", "us", "our"), the operator of Xiangyu ERP. They govern your access to and use of the Xiangyu ERP website (www.xiangyuerp.com), the web system at e.xiangyuerp.com, the browser plugin and the desktop helper (together, the "Service"). By creating an account, signing in or using the Service, you accept these Terms. If you accept them for a company, you confirm that you are authorised to bind that company.

These Terms apply together with our Privacy Policy and our Amazon data access page, which describe how we handle data.

Xiangyu ERP is a software-as-a-service tool for cross-border sellers. It lets you manage and publish store listings for multiple marketplaces from one workspace, including Amazon, eBay, SHEIN, Newegg, TEMU, Ozon and other supported platforms, through capabilities such as store authorisation, product collection, product data preparation, bulk publishing, inventory collection and maintenance, price maintenance, order and fulfilment processing, finance reconciliation, analytics and a brand library.

We provide the Service on a subscription basis. Features, quotas and supported platforms are those shown in the Xiangyu ERP service centre and product pages at the time you use them, and may be added, changed or withdrawn as described in section 9.

1. The Service is for business operators. It is not directed at children, and you must not use it if you are not legally able to enter into a contract.
2. You must give accurate, current registration and company information and keep it up to date.
3. You are responsible for keeping your login credentials, API credentials and access tokens confidential, for all activity under your account, and for the acts of your staff and of any party you allow to use your account.
4. You must tell us promptly at contact@xiangyuerp.com if you believe your account or credentials have been used without authorisation.

1. The Service acts on store data only after the store owner authorises it. Authorisation is granted through the platform's own authorisation flow, for example Amazon's OAuth-based Selling Partner API authorisation. We never ask for, and you must never send us, your third-party platform login password.
2. You confirm that, for every store you connect, you are the store owner or are otherwise authorised to grant us access, and that your use of the Service complies with that platform's terms.
3. You can revoke an authorisation at any time in the platform's own settings or in the Service. After revocation we stop accessing that store's data and handle it as described in the Privacy Policy.
4. Xiangyu ERP is an independent software service. We are not affiliated with, endorsed by, sponsored by or certified by Amazon, eBay, Walmart or any other platform. Platform names and trademarks belong to their respective owners. Your relationship with each platform, and your obligations under that platform's terms, remain your own.

1. We access Amazon data only after the seller explicitly authorises it and enables the relevant feature, and only within the role scope approved for our application. Our access and processing comply with the Amazon Services API Developer Agreement, the Amazon Acceptable Use Policy and the Amazon Data Protection Policy.
2. Amazon data is used only to provide the Service to the seller who authorised it. We do not sell, rent or trade Amazon data; we do not use it for advertising, data brokerage or model training; and we do not aggregate Amazon data across sellers or provide it to other sellers or third parties.
3. Access follows role-based least privilege. When an authorisation is revoked, the relevant feature is closed or the service ends, we stop accessing Amazon data and delete or irreversibly anonymise data that is no longer needed.
4. You are responsible for enabling only the features you actually need, and for ensuring that your own use of Amazon data complies with your agreements with Amazon.

You must not:

1. use the Service for unlawful purposes or in breach of any platform's terms;
2. attempt to access stores, accounts or data you are not authorised to access;
3. reverse engineer, decompile, resell, sublicense or provide the Service to third parties except as expressly permitted;
4. bypass quotas, rate limits or security controls, or interfere with the operation, integrity or security of the Service or of any platform's API;
5. upload malicious code, or use the Service to send unlawful, deceptive or unsolicited content;
6. use the Service in a way that could cause Amazon or another platform to restrict or terminate your access or ours.

We may suspend or limit your use if we reasonably believe that your use creates a legal, security or platform-compliance risk.

1. The Service is offered on a standardised billing structure: subscription plans are billed monthly, quarterly or annually, and optional add-on quota packs can be purchased separately. Plan types, billing periods, included quotas, add-on prices and amounts are shown in the Xiangyu ERP service centre. Signed-in users can view and purchase directly; pricing is not a hidden quote-only model.
2. Included monthly quotas refresh each service period. Add-on quotas remain valid and accumulate as described on the service pages.
3. You are responsible for paying the fees applicable to your plan and for any taxes required by law. Fees are payable in advance for each billing period. If you do not pay on time, we may suspend the Service.
4. We may change prices or plan structures. We will give notice before a change applies to your current subscription period.
5. Except where required by applicable law, fees already paid for a billing period are not refundable, and unused quota is not refundable in cash.
6. You can view your current plan, validity, quota and order history in the Service. Invoices or receipts are issued as required by applicable law and as shown at purchase.

1. The Service, including the Xiangyu ERP software, website content, interfaces, documentation, and our names and logos, is owned by us or our licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription.
2. You keep all rights to your own data and to the product, inventory, order and other content you upload or connect. You grant us the rights needed to host, process, transmit and display that content solely in order to provide the Service.
3. If you send us feedback or suggestions, we may use them to improve the Service without restriction or obligation.

1. We work to keep the Service available, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance, and we may update, modify, add or withdraw features. We will give reasonable notice of changes that materially reduce the functionality you have paid for.
2. Support is provided by email at contact@xiangyuerp.com on business days.
3. Some features depend on third-party platforms. Their availability, interfaces and policies are outside our control, and we are not responsible for a platform's decisions about your account, applications or listings.

1. Your subscription runs for the billing period you selected and renews as shown at purchase until cancelled. You may stop using the Service and close your account at any time.
2. We may suspend or terminate your access if you materially breach these Terms, do not pay fees when due, use the Service unlawfully or in a way that endangers platform compliance, or if we are required to do so by law or by a platform.
3. On termination, your right to use the Service ends, fees already due remain payable, and we delete or anonymise your data as described in the Privacy Policy, except where we must keep records by law.

To the fullest extent permitted by law, the Service is provided on an "as is" and "as available" basis. We do not warrant that the Service will meet every requirement, that it will operate without interruption, or that any listing, price, inventory or order operation will achieve a particular commercial result. You remain responsible for your own business decisions, for the content you publish, and for complying with each platform's terms and applicable law.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by applicable law.

To the extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, data or goodwill. Our total aggregate liability for all claims relating to the Service is limited to the fees you paid us for the Service in the twelve months before the event giving rise to the claim.

This section does not limit our responsibility for wilful misconduct or gross negligence, or any liability that applicable law does not allow us to limit.

We may update these Terms to reflect changes in the Service, the law or platform requirements. We will publish the updated Terms on this page with new published and effective dates, and we will give prominent notice of material changes. Continuing to use the Service after the effective date means that you accept the updated Terms.

These Terms are governed by the laws of the People's Republic of China. Disputes arising from or relating to these Terms or the Service will first be addressed through good-faith negotiation; if that fails, they will be submitted to the competent court at our place of domicile.

We publish these Terms in English and in Chinese. Both versions describe the same terms.

Quanzhou Haoruicheng Network Technology Co., Ltd.

Application: Xiangyu ERP

Email: contact@xiangyuerp.com

Address: Room 1208, Qilong Digital Park, Quanzhou, Fujian, China